Which shipping option should I choose?
FIRST CLASS/STANDARD USUALLY TAKES 3-6 BUSINESS DAYS BUT IS NOT GUARANTEED BY THE USPS.
PRIORITY MAIL USUALLY TAKES 2-3 BUSINESS DAYS BUT IS NOT GUARANTEED BY THE USPS.
EXPRESS PRIORITY MAIL TAKES 1-2 BUSINESS DAYS IS GUARANTEED BY USPS (Shipping can be refunded by USPS if item does not arrive within those 1-2 business days)
PLEASE choose the correct shipping method to ensure prompt arrival in time for your party and add 1-2 business days for processing time.
*** SOMETIMES DELAYS WITH THE POST OFFICE MAY OCCUR DUE TO WEATHER CONDITIONS, CUSTOMS PROCESSING OR OTHER USPS DELAY. CAKE STUFF TO GO DOES NOT HAVE ANY CONTROL OVER THOSE DELAYS AND WILL NOT PROVIDE REFUNDS BECAUSE OF LATE DELIVERY FOR FIRST CLASS MAIL AND PRIORITY MAIL***
International Mail: 10-21 business days
Orders are shipped the 1-2 business days after the purchase
I strive to offer a fast mail service, however I have no control over the USPS transit time and CAN’T GUARANTEE the date you will receive your order.
We will not issue refunds when the products do not arrive in time, and you have chosen a shipping method outside our posted delivery times. Placing your order is agreeing to these terms.
When should I order my cake topper for my party/event?
The best time to order your cake topper is a minimum of 7-10 business days before your event. You want to include the 1-2 business days processing time as well as the delivery time. And also consider any possible delays with the USPS.
What size is the cake topper and what size cake will it fit on?
The frosting sheets we sale are 8 X 10.5 in size. They fit perfectly on ¼ sheet cake and can be centered nicely on ½ sheet cake.
How do I get the personalized message I want on the cake topper?
During check out, you can place your personalized message request in the note to seller section. Or you can send a quick email to email@example.com. If there is no message on the order within 24 hours, I will try to reach you via email or text (please make sure you add your email or cell number to your order). If there is no response in time for shipping, the topper will be created without a message.
Can you make a custom image into a cake topper?
Yes, we can. If there is an image that you cannot find in our store or if you have a personal picture that you would like turned into a cake topper, just place an order under our custom create your own listing and email us the image that you want turned into a cake topper to firstname.lastname@example.org.
Can I take the topper to my favorite bakery and have them place it on the cake?
Sure. Most of your smaller bakeries will be happy to apply the topper to your cake for you. Some of your bigger stores will not. But don’t worry. The cake topper is an easy DIY item. It’s applied to the cake just like a sticker. You just peel it off the slick backing and place it on the cake. We do ship our toppers with easy to follow instructions.
How long can I store my cake topper?
The frosting sheets shelf life is 1 year. Once the edible ink has been added to the cake topper, it will be good for up to 6-8 weeks. You must keep the topper in the zip lock bag its shipped in and keep it stored in a cool place such as the refrigerator, no moisture and out of the light until you are ready to apply it on the cake.
ALL SALES ARE FINAL……Orders are edible and custom made. We do not resell edible items. If items arrive damaged we will send a replacement. You will have to send us a picture of the damaged item or return the damaged item to us.
We appreciate your business and thank you for your understanding our policies